TERMS & COMERCIAL CONDITIONS

COMPANY

The Magnífico Douro Eventos Lda, with address at Rua António Manuel Saraiva, 57 5085-037 Pinhão – Portugal, NIF 509 421 361 and RNAAT 114/2011, offers customers the experiences presented on this site.

RESERVATIONS

All reservations must be made through the info@magnificodouro.pt email address or on the form of our website, and will only be considered after receipt of proof of payment.

The reservation is only valid when confirmed by the Magnificent Douro.

Booking conditions may vary depending on the type of experience.

The prices indicated on the website are in euros and include the current VAT rate.

The client must upon arrival to carry out the experience, provide proof of reservation and payment.

Once the reservation has been made, the following cancellation charges will apply to the client: up to 30 days before the date of the experience – without expenses; up to one week from the date of the experience – fifty percent of the experience value; less than seven days from the date of the experience – one hundred percent of the experience value.

Magnífico Douro does not assume any responsibility if the information made available for promotion of its services is not exact or complete.

PAYMENTS

The payment of regular tours must be done with the reservation.

The payment of private tours, above two hundred euros, might be done as follows: forty percent with the reservation, remaining seventy percent up to thirty days before the date of the experience. Magnífico Douro reserves the right to cancel any reservation that does not comply with the conditions described above.

A reservation is only valid after Magnifico Douro confirmation.

The reservation conditions might vary according to the experience type.

The prices on the web site are in euros and include the applicable vat tax.

The client must show reservation and proof of payment when coming for the experience realization.

DELAYS

In case of delay to a regular tour, the client might do the same experience on a later schedule, or even on a later date, if for that there is availability. In case of no availability no refund is to be made.

In case of delay of the client for an exclusive experience Magnificent Douro may not carry out the experience, without any refund or indemnification. If the experience is carried out anyway, it might end at the pre-established ending time, or in case it is possible to maintain the initial duration, an additional value will be charged to cover the bigger resources occupation, or other expenses such us lodging, meals, transportations end overnights.

CLIENT CANCELATION

Once the reservation is made, the following cancellation fees will be in place: until thirty days from the experience date – no costs; until fifteen days from the experience date – the cancelation cost is fifty percent of the experience price; less than fifteen days from the experience date – the cancelation cost is hundred percent of the experience price.

MAGNÍFICO DOURO CANCELLATIONS

Magnífico Douro reserves the right to cancel, without penalty to the company itself, the realization of experiences when bad weather conditions, poor navigability, boat breakdowns, unavailability of locks, unavailability of berths, unavailability of third party services, unforeseen delays, pandemics, strikes, etc., or if the minimum number of participants is not verified, being the clients who have paid in the meantime reimbursed in the amount of the payment made.

In the cases described above, the customer may choose to reimburse the amount already paid or accept another experience suggested by Magnífico Douro, with its respective price variation. These cancellations do not give place the additional payment of indemnity.

CHANGES

The Magnífico Douro reserves the right to change itineraries and / or schedules, and to replace boats, whenever there are unforeseen situations beyond your control.

Magnífico Douro also reserves the right to alter, suspend or eliminate any of its experiences and transportation services, as well as to change their prices, without the need for prior notice and without this being an obligation to compensate third parties for the modifications.

CLAIMS AND REIMBURSEMENTS

All claims and reimbursements requests must be made in writing to the info@magnificodouro.pt e-mail address no later than five days after the date of the experiment.

COMMUNICATIONS

All communications to be made to Magnifico Douro within the scope of these terms and conditions must be sent to the e-mail address info@magnificodouro.pt indicated on the website.

GOVERNING LAW AND JURISDICTION

The Portuguese Law shall apply to all matters governed by these conditions.

In order to settle all emerging litigation, the forum of the Peso da Régua district is agreed, with express waiver of any other.

DATA PROTECTION

Magnífico Douro respects and complies with the legal provisions regarding the protection and privacy of personal data.

Magnífico Douro uses the technical means at its disposal to prevent loss, misuse, alteration, unauthorized access and / or misappropriation of personal data that was provided, guaranteeing the privacy and protection of the data entrusted to it.

The data provided to Magnífico Douro are processed by computer and are destined to the strict scope of its commercial activity.

The client consents to Magnífico Douro the treatment and management and use of the data provided by him, whether of a personal nature or of a patrimonial nature.

The client expresses to Magnífico Douro the expression of his desire to receive promotional information, as well as authorization for the transmission of his data to other companies, his partners, for promotional campaigns.

The client authorizes Magnífico Douro to collect cookies in order to facilitate its use of the website.

If Magnífico Douro promotes the subcontracting of services to third parties to pursue the purposes of this contract or yields its contractual position, it is authorized to provide the personal data of the client, conditioned to its precise scope.

The client has the right to access, rectify, modify or cancel all personal data, through a communication sent to Magnífico Douro, via the e-mail address info@magnificodouro.pt

INSURANCE

The responsibility of the Magnifico Douro is guaranteed by insurances required by Portuguese Law.