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FREQUENTLY ASKED QUESTIONS
We have clarified the most frequently asked questions of our customers here, but we are available to assist you if you do not find your answer.
What information is needed to make a reservation?
If you make a reservation through our Web Site, we may need additional information from you. This information may include your name, identification document number, passport number, tax identification number (TIN), age, date of birth, telephone contact, email, address, payment details, credit card details and billing address.
How can I change the time of my booking?
You should always get in direct contact with us via our email, firstname.lastname@example.org or our telephone contact, +351 913 129 857. Any changes required are subject to the availability of resources, staff and capacity. Changes after the free cancellation period may suffer an increase in the amount of the reservation.
Can I change the number of people on my booking?
Yes, as long as there is availability.
To do this you must contact us via our email, email@example.com or our telephone contact, +351 913 129 857, where we will provide you with all the information according to your request.
Who handles my personal data?
The entities responsible for processing your personal data are Magnifico Douro Eventos, Lda, and Fareharbor, the reservations platform owner used by this Web Site.
What are my rights regarding my personal data?
YOUR PERSONAL DATA PROTECTION RIGHTS AND HOW TO EXERCISE THEM
Right of access to information: You can obtain confirmation of your personal data processed by Magnifico Douro Eventos, Lda, as well as the respective information on the purposes of the treatment or the retention periods of such data.
Right of rectification: You can ask us to change your personal information that is incorrect or incomplete.
Right of erasure: You can request the erasure of your personal data, as long as there are no legal requirements for its conservation.
Right to portability: You can receive the personal data you have provided to us in a structured way in a digital read-only format.
Right of opposition: You can object or withdraw the consent you previously gave to the processing of your personal data.
Right to limit treatment: You can request the limitation of the treatment of your personal data, in the form of: 1.Suspension of the treatment; 2.Limitation of the scope of treatment to certain categories of data or treatment purposes.
Right not to be subject to automated individual decisions: You can ask not to be subject to any decision made solely on the basis of automatic processing. These decisions are related to the definition of consumption profiles by Magnifico Douro Eventos, Lda, based on their tastes, interests and preferences, history of research and purchases, etc., in particular to provide a quality service and tailor marketing communications.
To whom do you transmit my personal data?
When necessary, Magnifico Douro Eventos, Lda will transmit your personal data to third parties – Magnifico Douro Eventos, Lda partners, for example, transport companies – solely and exclusively for the purpose of carrying out a service which it has contracted, such as moving a site to the place of service. Your personal data may also be communicated, in compliance with the law, to entities of the State, such as the Tax Authority.